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Retail

Many retail companies are rich in data but have yet to harness it as a real driver of the business. Now, nothing less will do. Biz Credence helps retailers prioritize digital efforts as part of an adaptable retail strategy that is more responsive to customer needs than ever before. Biz Credence also guides retailers looking to create and fund new sources of growth whether through a digital product, an internal or startup venture, or mergers and acquisitions.

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Our Approach

Retail Analytics and Artificial Intelligence

To help clients better leverage the power of their data and better integrate with retail ecosystems, Biz Credence combines advanced analytics and AI with data to solve problems all along the value chain, from ranging and pricing to personalization and logistics.

Omnichannel Retail Strategy

We take a customer-driven approach to omnichannel strategy design, drawing on our proprietary consumer research techniques and world-class personalization data-science capabilities to support data-driven sales and omnichannel growth strategies. Our approach to omnichannel retail offers a holistic view that allows clients to attribute, track, and measure the value of investments across all channels.

Retail Operations

Delivering the right customer experience with the right product or service at the right time and place -and doing so cost effectively has become job number one in 2020. The need for flexibility extends to supply chain partners and other drivers of a multi format retail experience.

Cost Optimization

Addressing each element of cost independently, we reset the base on a collection of cost drivers to align operating costs with the retailer’s customer value proposition, providing significant value for key stakeholders. In a shifting retail environment, rigorous tradeoffs among cost, service, and experience are essential to this process.

Digital Retail Marketing and Personalization

To help retailers expand their audience and deepen connections with existing customers, we leverage our experience in developing digital marketing capabilities, using AI and other retail technology to drive personalization—the frontier where customers, now more than ever, are won or lost.

Social Impact

Embedding sustainable practices and active social responsibility into retail operations has moved from a side activity to a top priority. We partner with global retailers to ensure that contributions to social and environmental goals—for example, inclusive hiring practices and reduced food waste and plastic packaging—drive business value.

Our Expertise

Our retail consulting teams are composed of retail industry experts with skill sets that span the entire digital space, supported by proprietary platforms and solutions from our specialty businesses Innovation Labs. As consumer behavior continues to shift rapidly and abruptly in our pandemic-changed world, our work focuses on improving the commercial proposition, formats, and omnichannel and operations capabilities needed to deliver on retail strategy.