Biz Credence’s Approach towards travel and tourism
For telcos around the world, the transformation happening around them is faster than the transformation within. The tower companies, not telcos, are leading the way in shareholder returns. Digital giants are launching innovative services quickly and widely. New technologies, like software-defined networking and virtualization, are adding more vendors, more options, and more uncertainty to decisions on infrastructure investment. As the telecommunications industry undergoes major shifts, telcos must shift, too.
The answer doesn’t lie in outdated business or operating models but in bolder ideas, strategies, and execution. This means applying transformative enablers such as artificial intelligence and agile ways of working, embracing end-to-end digitization, and taking new—even daring approaches to network excellence.
Right moves sets the tone of game
Traveler experience
Develop stellar experiences that regain customer confidence across the travel journey, from dreaming to experiencing loyalty and beyond.
Retail in travel
Develop a retail merchandising engine and front-end platforms to expand products and services, diversify revenue, streamline purchases, and build loyalty.
Recovery strategy & sustainable growth
Withstand ongoing volatility by restructuring the business and the balance sheet; evolving the revenue model, operating margin streams and profit engine.
Living systems
Migrate legacy IT systems to cloud-based architectures and use technology to break silos, reduce costs, improve performance and boost resilience.
Workforce excellence
Build flexibility and culture into ways of working for an effective, efficient and satisfied workforce so that employees and business can adapt fast to change.
Intelligent operations
Create an agile, insight-rich organization while reducing costs and improving operational efficiencies with consistent and repeatable processes.
Intelligent services
Tap into cross-organizational data insights and travel indicators to sharpen responsiveness and improve operational performance and customer experiences.